Statesman – Backstage players in foreclosure mess attract legislators’ attention

Like millions of homeowners, Donna Batts had heard the advice: If you get behind on your mortgage payments, call the company that handles your loan and ask for a modification or some other help.

But after Batts lost her job following a knee injury and fell behind on her mortgage in 2009, she says she got the opposite of help when she tried to talk with her loan servicing company, BAC Home Loans Servicing, a subsidiary of Bank of America and one of the largest mortgage loan servicing companies in the nation.

Batts said she endured dozens of fruitless phone conversations and repeatedly got confusing and misleading information.

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